ENGINEERED FOR DESTRUCTION
Built to Outlast Your Dog
Real durability. Real testing. Real peace of mind.
Help Center
Frequently asked questions
Quick answers about products, shipping, and returns.
Dog Beds & Crate Pads
Questions about sizing, durability, crate fit, and which bed is right for your dog.
What makes your chewproof bed different?
The Alorex Apex™ Collection includes our only true chewproof beds, built specifically for dogs that don’t just use beds, they try to destroy them.
At the core of every Apex™ bed is an all-aluminum frame that protects every edge, eliminating the weak points dogs typically target when chewing. Unlike traditional beds, there are no exposed seams or soft corners to grab onto.
The sleeping surface is made from 1260D ballistic nylon, designed to withstand heavy scratching, digging, and repeated wear. Beneath that, a 2-inch cushioned interior layer provides comfort and support, so durability doesn’t come at the expense of rest.
A water-resistant underside helps protect against spills, making these beds practical for everyday use indoors or inside wire crates.
Each bed includes removable legs for elevation, and can also be used flat if preferred.
The Apex™ Collection represents the highest level of durability we offer, ideal for dogs that chew heavily, scratch aggressively, or have a history of destroying their beds.
How do I choose the right bed for my dog?
The right bed comes down to two things: how your dog rests and how hard they are on their bed.
How Your Dog Rests
Every dog settles differently, and the right design should support that instinct.
Dogs that stretch out and move freely need space without restriction. The Alorex Core™ Everyday Mat offers a flat, open surface that allows full range of movement, making it ideal for dogs that prefer to sprawl.
Dogs that curl up or lean while they rest tend to look for both comfort and structure. The Alorex Core™ Orthopedic Bed combines a cushioned base with supportive bolster edges, creating a more secure, contained space that encourages deeper, more relaxed sleep.
How Tough Your Dog Is on Beds
Durability is what determines how long a bed will actually last.
For dogs that scratch, dig, or put consistent wear on their bed without aggressively chewing through it, the Alorex Core™ Collection is built to handle daily use. Constructed with 1260D ballistic nylon, these beds are designed to resist scratching and digging while maintaining comfort. They are highly durable, but not intended for persistent chewers.
For dogs that actively bite, pull, or destroy beds, a different level of protection is required. The Alorex Apex™ Reinforced Dog Bed is engineered for this exact purpose. An all-aluminum frame shields every edge, removing the weak points dogs typically target. The elevated structure limits access to seams, while the padded ballistic nylon surface delivers durability without sacrificing comfort. This is the only bed in the lineup that is fully chewproof, in addition to being resistant to scratching and digging.
A Simple Way to Decide
If your dog has a history of destroying beds, the Apex™ Reinforced Bed is the safest choice.
If your dog needs a durable, everyday option that balances comfort and strength, the Core™ beds are the right fit.
How do I know which size to get?
Start by reviewing the size guide on the product page before making your selection.
Each guide includes a visual reference to help match the right size to your dog.
Sizing Basics
Some beds, especially those with bolster edges or raised sides, have a smaller usable sleeping area than the full listed dimensions. The measurements shown reflect the overall footprint, including any structure or walls.
Always size based on the sleeping surface, not just the outer dimensions.
If you’re between sizes, sizing up is always a safe choice.
Alorex Apex™ Reinforced Dog Bed
Dimensions are measured from the outer edges of the aluminum frame.
The frame is fully rigid and will not compress.
Make sure your space or crate fits the full dimensions, and allow about ¼ to ½ inch of clearance on each side.
Alorex Core™ Collection
Includes the Orthopedic Bed and Everyday Mat.
The Orthopedic Bed has a structured foam core with minimal compression
The Everyday Mat is more flexible, but should still closely match your space
Best Fit Tip
Choose a size that matches your space closely rather than relying on compression.
What if my dog still manages to damage the bed?
We stand behind the durability of our beds with a 120-day warranty across both the Alorex Core™ and Alorex Apex™ collections.
If your dog manages to damage the bed within this period, we’ll provide a one-time replacement at no cost.
For products with removable covers, we’ll replace the cover. For all other designs, we’ll send a full replacement.
To start a claim, simply use our warranty portal.
If you prefer not to receive a replacement, we can issue store credit equal to your purchase, which can be applied toward any item on our site.
For assistance, please contact us with your order number and a photo of the damage at:
support@alorexpets.com
How do I clean my dog’s bed?
Cleaning depends on the collection you choose:
Alorex Core™ Collection
Designed for convenience and regular use. Most messes can be wiped away with a damp cloth and mild soap thanks to the water-resistant surface. For a deeper clean, the removable cover can be machine washed in cold water on a delicate cycle. Air drying is recommended, but low heat can be used if needed.
Alorex Apex™ Collection
Built for heavy-duty use and easy cleanup. These beds do not require machine washing. Simply hose them down or wipe them clean to remove dirt, debris, or messes. The materials are designed to handle quick, no-hassle cleaning without the need for disassembly.
Shipping & Delivery
Answers about order processing, transit times, tracking, and delivery expectations.
How long does shipping take?
We work to ship all orders as quickly as possible. Most orders are processed and shipped within 1–2 business days after being placed.
Will I receive tracking information?
Yes. Once your order ships, tracking details are sent to your email.
Returns & Exchanges
Details on returns, exchanges, replacements, and what to expect if something isn’t right.
Can I return my order?
Returns and exchanges are accepted within 30 days of delivery, provided the item is in new, unused condition.
Return shipping costs are the responsibility of the customer.
Items that are not eligible for return include:
- Personalized or custom products
- Final Sale, Clearance, or Open Box items
- Warranty replacements
To qualify for a return, items must:
- Remain unused and in original condition
- Have all tags attached
- Be free of pet hair, dirt, stains, odors, or damage
- Not have been washed
Any items that show signs of use or do not meet these conditions may be declined.
All returns are inspected upon arrival. Please allow 3–5 business days from delivery for your return to be processed.
Who pays for return shipping?
Returns and exchanges are accepted within 30 days of delivery, provided the item is in new, unused condition.
Return shipping costs are the responsibility of the customer.
Items that are not eligible for return include:
- Personalized or custom products
- Final Sale, Clearance, or Open Box items
- Warranty replacements
To qualify for a return, items must:
- Remain unused and in original condition
- Have all tags attached
- Be free of pet hair, dirt, stains, odors, or damage
- Not have been washed
Any items that show signs of use or do not meet these conditions may be declined.
All returns are inspected upon arrival. Please allow 3–5 business days from delivery for your return to be processed.
Do you offer exchanges?
Customers are responsible for return shipping costs, and these fees are not covered or refunded.
In some cases, we offer a UPS return label for a flat $30 fee per package, as long as the return meets specific requirements:
- The item is eligible under our return policy
- The item is valued over $30
- It is sent back in its original box
- The return is shipped from within the contiguous United States
- The package can be accepted by UPS
How the return label works
If you choose to use our provided label, the package must be dropped off at a UPS location. Pickup services are not available.
For orders placed directly through our website, the $30 fee will be deducted from your refund once the return has been received and approved. For orders placed through third-party platforms, the label fee must be paid before the label is issued.
If the return is sent using different packaging than the original box, any additional shipping charges or carrier adjustments may be deducted from the refund. If those costs exceed the value of the item, a refund will not be issued.
Returning items on your own
If your return does not meet the requirements for a provided label, you can ship it back using any carrier you prefer. These costs will not be reimbursed. We strongly recommend using a tracked shipping method to ensure the return is delivered successfully.